MMW has learned that Ripl, Inc. — a leading small business mobile marketing software provider — is giving small and medium-sized businesses worldwide a seamless, simple way to directly respond to Facebook Page customer feedback on their posts.

Now launching on Android, the Facebook Page post feature was recently rolled out on all Ripl iOS apps.

Ripl users are primarily micro-business proprietors who use the software to create, post and track branded videos for social media. Ripl’s users can now communicate and respond directly to their followers’ activity on Facebook Pages from within Ripl. Responding to Facebook Page comments directly from push notifications will also roll out to Ripl users later this month.

Ripl COO Clay McDaniel said that the new customer relationship management (“CRM”) features are a natural extension of Ripl’s strength—helping small businesses create social media content with high visibility and engagement rates. “Successful small businesses use the power and immediacy of digital communications to acknowledge their customers and keep them engaged,” McDaniel said. “Now, Ripl users talking with people who engage through Facebook Page posts can close the loop.”

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MMW was privy this morning to the findings of a new report from Ripl, Inc., one of the leading providers of small business mobile marketing software.

The company has just announced the release of the white paper report and infographic summarizing the findings of their recent Q2 2017 Small Business Social Media Marketing Research Survey.

The research findings highlight how prominently sole proprietors and “micro-businesses” in the United States are using social media platforms as their primary marketing communications channel.

The Small Business Social Media Research Survey was conducted by Ripl from among its U.S. and global base of free and paying users in May 2017 and received more than 850 responses. Among these responses, more than 350 were from U.S.-based businesses with less than 10 employees and this sample provided the research on which the recent white paper Report is based. The study included responses from an array of small businesses, including Local and Retail Businesses, Professional Services, Online Businesses, and Non-Profits, among others.

According to the provided report summary, U.S. small businesses now rank their self-published posts to social media higher emails, digital and real-world advertising, and even their own websites in importance for both attracting new customers and engaging their existing customers.

The Ripl research study found that U.S. small businesses are frugal with their marketing investments, with the majority of them spending $100 or less per month on marketing software tools and online advertising. More than half of the businesses surveyed indicated that they spend nothing on mailings, coupons, print and other local advertising. Asked about the primary strategic goal of their marketing efforts, U.S, small businesses ranked building new customer awareness first (39%) with driving customer traffic to their website or store ranked second (32%). Only 18% of respondents answered that staying top-of-mind with existing customers was their top marketing priority.

“We were frankly surprised by how high social media network publishing and digital advertising ranked in comparison to websites, email and other forms of non-digital advertising for acquiring new customers,” says Ripl’s COO Clay McDaniel, “These results show how focused small businesses have become on managing their own marketing activities and being able to evaluate results themselves.”

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